Refund Policy
Paddle acts as merchant of record for StraitWatch memberships and processes payments, taxes, receipts, cancellations, and eligible refunds.
Canceling renewal
You may cancel renewal directly from the StraitWatch member page, from the management link in your Paddle receipt, or through Paddle buyer support. Unless applicable law or an approved refund requires otherwise, cancellation stops the next renewal and access continues through the current paid period.
Requesting a refund
Use the management link in your Paddle receipt or visit Paddle buyer support. You may also contact admin@strait-watch.com and include the transaction reference from your receipt. Do not email payment-card details, passwords, or identity documents.
Refund eligibility and timing follow Paddle’s buyer terms and refund policy together with any mandatory rights under applicable law. Nothing on this page limits non-waivable consumer rights.
Access after refund
When a subscription is refunded, reversed, paused, or canceled immediately, paid access may end as soon as Paddle reports the updated subscription status.